Video Interpreting in Healthcare Settings
Most people think of interpreting as a practice that is only done through face-to-face communication. But in reality, not everyone has the time and resource to meet with the person he/she is having a conversation with. This is where remote interpreting services become a crucial and valuable resource that bridges this language barrier. Did you know that besides on-site interpreting, Video Remote Interpreting (VRI) and telephone interpreting are two other popular interpreting services? Read more about what VRI interpreting is, and what its three key benefits are!
1. Video Remote Interpreting is an Engine for Effective Communication
Video interpreting in healthcare, like regular interpreting, provides truly patient-centered care. It helps bridge the language gap by allowing healthcare providers to better communicate with increasingly diverse patient populations in the form of off-site interpreting services. VRI uses videoconferencing technology and equipment as well as Internet connection to provide the services that are equal to, or even better than the services of a qualified on-site interpreter!
This form of remote medical interpreting is done easily through an Apple/Android mobile device or a web app, which is accessible on-demand: 24/7, 365 days a year. This technology means that patients could conveniently listen to what their healthcare practitioner or caregiver is saying via an app on their smartphones in the comfort of their homes. This could also be done through a call center, which facilitates communication between people at different locations. There are many video interpreting companies and video remote interpreting providers out there, with many options to choose from!
2. Video Remote Interpreting Decreases Communication Issues Across Various Industries
VRI is currently being used in a wide variety of settings including, medical, legal and court. It is commonly used in hospitals, mental health care settings, physicians’ offices, schools and universities, financial institutions, workplaces, and even police stations!
Video remote interpreting companies that offer such services, allow language access that strengthens communication between providers and limited English proficient (LEP), as well as Deaf and HOH patients. In healthcare settings, VRI combines the high level of accuracy gained from face-to-face communication with the simplicity of telephonic interpretation. This form of communication help reduce patients’ health risks, decreases medical costs and liability for hospitals and medical providers. Video Remote Interpreting also helps reduce an institution’s overall costs by eliminating the need to hire and provide a qualified on-site language interpreter or a sign language fluent staff.
3. A Perk of Video Remote Interpreting: It Lets You Communicate Visually!
Unlike interpretation done over the phone, VRI services allow non-verbal communication. This means that patients can see the facial expressions of the interpreter, and can discern whether they understand what was said. This enhances the interpreting experience and ensures that the patient’s point is relayed properly. Visuals are also important in situations where visual communication with the interpreter is necessary. Lastly, a personal connection often helps the conversation flow!
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